Skip to main content

Accepting an order request

MANUAL | Return to the overview of all manuals
When a customer places an order and sends it through the platform to the supplier, this is still an order request. Once you accept the order request, this becomes a planned order and you can execute it. You can learn how to accept an order request here.

In the short demo video, we take you through the steps to accept an order request and thus set the order status to Planned. We've also written out the steps for you below.

1

To accept an order request, go to the specific order.

You can do this through the email notification, or via Orders. The status of the order request will be Pending supplier approval. This indicates that it is waiting for action from the plant. You can also find the order via Orders, in the tab Needs my attention.
2

After you selected the order, you will see an orange box on the right.

In this box, you can click on Accept and then on Confirm.
3

The request has now been accepted and the order has been planend!

If you make a Quick edit on an order, the order will obtain the status "Planned" again once the customer accepts the proposed change.
Before accepting an order request, its status will be Pending supplier approval. This indicates that it is waiting for action from the supplier.

When an order (request) requires action, the otherwise blue box on the right, will turn orange. When you complete the action, the box will turn blue again.

Didn't find an answer to your question? I'm happy to help!

Tanika Parton
Customer Success Lead

+32 (0) 475 20 07 50
tanika@betotrace.com
Send me your question